Hospitality Consulting

With more than 175 years of collective experience building brands and marketing programs for restaurants, lodging, and hospitality operators, we combine branding, marketing, public relations and community relations to craft compelling messages to let your existing and potential customers know about your authentic and one-of-a-kind experience.

With time-tested operational experience in restaurants and lodging properties, our consultants are able to deliver operational advice to management seeking to improve the overall hospitality experience for guests – and to improve the bottom line.

Operations tune-up
• Analysis, staff in put, solutions, systems development, and training
• Improves front-of-house structure, functionality, experience, consistency, staff
  relations, flow of services, and efficiency
• Review of essential detail items that need to be consistently delivered to guests

Menu development
• Menu and product analysis to ensure consistency, presentation, value, appro-
  priateness to theme/goals, and back-of-the-house development
• New product development
• Setting of “signature” menu items that can be promoted as unique to operations

Ambience analysis
• Evaluation of physical space as it relates to the overall theme/goals
• Suggestions for creating an atmosphere that fits the overall goals, message, and
  theme of the establishment – differentiating from competition

In addition to our hospitality consulting, we are able to supplement our services with brand, marketing and publicity strategy and design.